Refund policy
APPLICABILITY OF POLICY
By agreeing to use the Ohh Dank exchanges portal and/or initiating a request for purchase of product(s) on the portal, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on ohhdank.com.
Please note that we may from time to time change the terms of the policy that govern your return, refund, or cancellation of an order for products on ohhdank.com. Every time you wish to use the portal, please check the policy to ensure you understand the terms and conditions that apply at that time.
1. Exchanges and Returns
We offer exchanges and returns within seven (7) days from the date of delivery. Unfortunately, Ohh Dank does not currently offer free returns. You are responsible for shipping the product back to Ohh Dank. You may use a cost-effective courier service of your choice. Kindly email ohhdank23@gmail.com to initiate your return process.
2. Conditions for Exchange/Return
You may initiate the request for an exchange/return of a product if:
(i) Both the product and shipping package have been damaged.
(ii) The product has a manufacturing defect.
(iii) Incorrect size has been shipped or you need a size correction.
(iv) Parts of the product or accessory are missing.
(v) If an incorrect product (design/color) has been shipped against your order.
3. Return Process
Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email. You are responsible for payment of return shipment to Ohh Dank.
4. Quality Check
Please note that once your order is received at our warehouse, it will go through a quality check (for signs of use, tampering, etc.), and once approved, your exchange/return query will be processed further.
5. Exchange Delivery
Estimated delivery of all exchanges falls between seven (7) and ten (10) working days.
6. Stock Unavailability
If an exchange in size cannot be fulfilled due to the unavailability of stock, we will make sure to have this exchanged for another product or you will be issued an online store credit, which can be availed during your next online purchase.
7. Refund Process
For all return orders, refunds will be issued in the form of a store credit note once the product passes the quality check. This credit will be shared with your registered email address.
8. Condition of Product for Return
Please return your product(s) in the same condition as they were shipped. If the products are returned in poor condition or have clearly been worn, used, or damaged by you, we won’t proceed with the query.
9. Customer Support
If issues persist, kindly drop us an email with your name and order ID at ohhdank23@gmail.com. We are available Monday through Saturday between 9 am and 6 pm IST. All pending queries will be solved on priority within 24 hours.
10. Prepaid Orders
All prepaid orders are final. We do not offer any cancellations and refunds. Any refunds approved by the company will be issued in the form of an online store credit, equivalent to the selling/MRP amount, which can be redeemed during your purchase on the online store. Shipping charges are non-refundable.
Conditions for Exchange/Refund of Products
You can exchange/return the product(s) purchased from us provided the product(s) satisfy the following mandatory conditions:
(i) The product has not been worn, cleaned, or tampered with by you.
(ii) The brand tags, original packaging material, and accompanying accessories are intact and not altered, damaged, or discarded by you.
(iii) The product is not altered, unless proven to be a vendor defect.
(iv) Return is being initiated against the order under which it was bought and the product matches our records.
(v) There is no foul odor, perfume, stains, dents, scratches, tears, or damage on the product.
(vi) The product(s) bought as a set should be exchanged as the complete set.
(vii) Products returned should be unused, undamaged, unwashed, and in a saleable condition.
(viii) We are satisfied that the product has not been rendered defective or unusable.
We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.
CUSTOMER SUPPORT
Any queries or concerns relating to returns and cancellations can be directed to our customer support team, who can be contacted at: ohhdank23@gmail.com.